سياسة الاستبدال والاسترجاع

Return and Exchange Policy: 1. Return and Exchange: 1.1. The customer has the right to return refundable products within one day from the date of receiving the order, or exchange them within no more than three (3) days from the date of receiving the order. 1.2. The products to be exchanged must be in good condition, unused, and not have been benefited from or damaged. 1.3. The customer is responsible for bearing the shipping costs related to the exchange process. 1.4. The customer can request an exchange by contacting customer service via WhatsApp at 0500626881, or by clicking on the WhatsApp icon appearing on the right side of the screen. 2. Exchange and Return Procedures: 2.1. Upon receiving the exchange or return request, we will review the products to verify their condition. 2.2. If the exchange or return is approved, we will arrange for a new shipment of the exchanged products or transfer the refund amount within (7) working days. 2.3. More details about the specific procedures will be provided when submitting the request. 3. Exceptions: 3.1. Products that have been opened or used cannot be exchanged or returned. 3.2. Products manufactured according to special specifications or customized based on the customer's request cannot be exchanged or returned unless there are defects in the product or discrepancies with the specifications. 3.3. In case of defects in the product or damage caused during shipping, please contact customer service as soon as possible to provide appropriate compensation. We appreciate your choice of our products and always strive to provide the highest levels of quality and service.